Shipping policy

Blue Ridge Heat Works provides shipping and delivery services based on the type of equipment purchased. Please review the information below carefully before placing an order.

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Cummins Standby Generators & Parts (Nationwide Shipping)

Cummins standby generators, related equipment, and eligible parts are available for nationwide delivery within the United States.

Freight Shipping

• Generators are shipped via LTL freight carrier

• Shipping rates are calculated at checkout or quoted based on:

  • Destination

  • Residential vs commercial delivery

  • Liftgate requirements

• Orders typically ship within 5–10 business days once payment is confirmed

Delivery Details

• Freight deliveries are curbside delivery only

• Customer is responsible for unloading unless liftgate service is selected

• The carrier will contact you to schedule delivery

• Signature is required upon delivery

Inspect Upon Arrival

Please inspect your shipment immediately upon delivery.

• Note any visible damage on the delivery receipt

• Take photos and notify us within 24 hours of delivery
  Failure to report damage within this timeframe may void freight claims.

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HeatMaster Outdoor Furnaces (Local Delivery & Installation Only)

HeatMaster outdoor furnaces are not available for nationwide shipping.

Local Service Area

HeatMaster furnaces are available for:

• Local delivery and professional installation only

• Service areas include:

  • North Carolina

  • Tennessee

  • South Carolina

Checkout is disabled for these products. Customers must request a quote before purchase.

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Parts & Accessories

• Smaller parts and accessories may ship via standard ground carriers (UPS / FedEx)

• Shipping times vary based on product availability and destination

• Tracking information will be provided once shipped

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Shipping Restrictions

• We do not ship to P.O. Boxes

• We do not ship internationally at this time

• Certain products may have regional restrictions due to size, weight, or installation requirements

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Questions About Shipping?

If you have questions regarding shipping, freight delivery, or service availability, please contact us before placing your order.