• Basic maintenance requires only a few simple steps. Every three or four days, use the supplied tool to vigorously shake the grate in the combustion chamber and the spiral turbulators in the heat exchange tubes.
• Weekly, or as needed, remove ash from the combustion chamber to prevent accumulation and promote better airflow, ensuring consistent and effective combustion.
• Annually, or at the end of the heating season, remove ash and creosote from the firebox, lower chamber, heat exchange tubes, and chimney. Inspect all seals and gaskets, clean the igniter, cover the chimney, leave the bottom door cracked open, ensure the water tank is full, and submit an annual water sample, which can also be done in the fall at startup. Refer to the owner’s manual for more details.

• Our team of expert dealers are knowledgeable and will provide guidance and support when you need a hand. Customers can also easily contact our head office through our website.
• We get lots of questions around families first winter with a boiler. To support you as you’re getting started, we offer a collection of videos and documents to help you learn the in’s and out’s of your boiler.
• Your boiler is designed to last. HeatMaster(ss) offers strong warranty, widely recognized as the best in the industry. If anything happens, we’ve got your back.

• Our boilers are designed to run smoothly “out of the box”. Our factory settings are tested and designed to work for pretty much any scenario.
• Your boiler is designed to automatically adjust to your specific climate, altitude, and the type of wood you’re using, ensuring optimal performance without the need for any manual adjustments.
• If you want to tinker, or through the help of your dealer, you can make further tweaks to fine-tune the settings according to your desired preferences.

• If you’re coming from electricity, propane, or heating oil, this can be a critical deciding factor. The short answer: “It depends”. Your current heating bill and the insulation rating of your home will be large factors. The average household moving from propane or heating oil typically pays off their unit in around 5-7 years, but we’ve also seen it happen way faster!

• For peak performance and longevity, use Grade “A” premium wood pellets exclusively in the pellet boiler. They offer a consistent, high-quality fuel source, reducing the risk of issues and improving combustion efficiency, resulting in a more environmentally friendly and cost-effective operation.

A boiler can be integrated into existing heating systems using a few key methods:

• Water-to-Water Heat Exchangers — These are installed in-line on the return side of an existing pressurized boiler system. They maintain the boiler’s pressure while allowing the outdoor furnace to supply heat. This setup ensures that the original boiler’s safety controls and functions are preserved.
• Flat Plate Exchangers for Pressurized Systems — These systems separate the non-pressurized outdoor furnace from the pressurized indoor heating systems, such as in-floor heating or baseboards. The outdoor furnace heats the water for the pressurized system, while the existing boiler serves as a backup heat source.
• Forced Air Furnace (Water-to-Air Exchanger) — This exchanger is mounted in the ductwork to transfer heat from the furnace to the air. It’s crucial to size the exchanger correctly to avoid issues like uneven heating or freezing of the A/C coil.
• Domestic Hot Water — Flat plate exchangers can also pre-heat water for domestic hot water tanks. They are generally more efficient and easier to install than other systems.
• Overall, a boiler can be added to an existing heating system without interfering with its operation, ensuring seamless integration and efficient heating.